OUR policies

Neighborhood Development Alliance (NeDA) Text Message Policy

By providing your phone number, you consent to receive text messages from Neighborhood Development Alliance (NeDA) to facilitate communication regarding your services. These messages may include appointment confirmations, updates to your file, or responses to your questions. No sensitive personal information will be sent via text.

Message Frequency

  • Text messages will be sent periodically based on your service needs.

  • Message frequency may vary depending on your interactions with NeDA.

  • Standard message and data rates may apply according to your mobile carrier plan.

Opt-Out Instructions

  • To stop receiving text messages, reply with “STOP.” You will receive a confirmation message, and no further texts will be sent.

  • Please allow up to 24 hours to process your opt-out request.

  • For further assistance, you may contact us directly at 651-292-0131.

Support Instructions

  • Messages received with “HELP.” Your message will be directed to our program assistant at 651-292-0131, who will ensure your inquiry is routed to the appropriate counselor.

  • Delete If you need assistance, reply with “HELP.” Your message will be directed to our program assistant at 651-292-0131, who will ensure your inquiry is routed to the appropriate counselor.

Texting Hours

  • Text messages will only be sent during business hours, Monday through Friday, between 9:00 a.m. and 6:00 p.m. and Saturday if you have an appointment scheduled.

Transparency and Privacy

  • NeDA is committed to respecting the confidentiality of every customer.

  • To ensure transparency and accurate record-keeping, all text communications between you and NeDA will be securely documented and added to your file.

  • NeDA will not share your contact information with any third parties for marketing purposes

Examples of Text Messages You May Receive

  • Appointment confirmations or reminders.

  • Responses to your inquiries.

Disclosure of Your Personal Data

The agency may disclose your personal data when we believe it is necessary to:

·  Fulfill a legal obligation

·  Safeguard the rights or property of the agency

·  Investigate or prevent potential misconduct related to the service

·  Ensure the safety of users or the general public

·  Defend against legal claims

Security of Your Personal Information

Protecting your personal information is a priority for us. However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially reasonable methods to safeguard your personal information, we cannot guarantee its absolute security.

Contact Us

If you have any questions about this Text Message Policy, please contact us:

  • Email: info@nedahome.org

  • Phone: 651-292-0131